Welcome to the official website of Fish and Flame, located at 56 Foryd Road, Kinmel Bay, LL18 5LS. By accessing our website, placing an order, or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
General Information
Fish and Flame offers food and beverage services including dine-in, takeaway, and delivery. These terms apply to all users of our website and services, including those placing online or telephone orders.
Ordering and Payment
- Orders can be placed in-store, by phone, or through our official website.
- All prices are listed in GBP (£) and include VAT where applicable.
- Payment must be made at the time of ordering via cash, card, or approved online payment services.
- We reserve the right to refuse or cancel orders for any reason, including unavailability of items or customer misconduct.
Delivery Policy
- Delivery is available within designated areas around Kinmel Bay.
- Estimated delivery times are provided as a guide and may vary due to traffic or weather conditions.
- Customers must provide accurate delivery information. Fish and Flame is not responsible for failed deliveries due to incorrect details.
Refunds and Cancellations
Please refer to our full [Refund and Returns Policy] for detailed terms on refunds, cancellations, and order issues.
Menu and Pricing
- We reserve the right to change our menu, pricing, and offers at any time without prior notice.
- Promotions and discounts are subject to availability and may be withdrawn or changed at our discretion.
Allergies and Dietary Requirements
- Customers are advised to inform us of any food allergies or dietary restrictions when placing their order.
- While we take precautions, our kitchen handles allergens and we cannot guarantee an allergen-free environment.
Intellectual Property
All content on this website, including images, logos, menu descriptions, and text, is the property of Fish and Flame and may not be reproduced or used without written permission.
Website Use
- Users must not misuse the website by knowingly introducing viruses, trojans, or malicious code.
- We are not responsible for any loss or damage caused by cyberattacks or technical failures.
Privacy
Your privacy matters to us. For details on how we collect, use, and protect your personal information, please refer to our [GDPR Privacy Notice].
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the UK courts.
Contact Us
If you have any questions about these terms, please contact us:
📍 Fish and Flame
56 Foryd Road, Kinmel Bay, LL18 5LS
📞 01745 350057
📧 contact@fishflame.com
Thank you for choosing Fish and Flame. We’re proud to serve you fresh, flavorful food—every time.